This article applies to: Secure Password Management

If you have a number of sites that use the same account (like Lifehacker, Gizmodo, and Gawker), you can save yourself from creating a new LastPass entry for each one with LastPass' Equivalent. A one-time password is something you generate after you have logged in to your account, and is something you can write down. Please be aware that one-time passwords are not sent via email or Customer Care, they are generated directly by you. To use the one-time passwords, you generate a list of temporary passwords ahead of time, and cross them off (if they are printed or stored elsewhere) as.

LastPass (the company) does NOT have access to your Master Password, so they cannot send it to you or reset it for you. Here are steps you can take to try to recover it.

1. Try logging into the website at https://lastpass.com - if you can sign in here, please uninstall the extension and re-install and test your login again.
2. If you can intermittently login: type your Master Password in a text document and copy/paste to ensure there are no typos. In addition, verify whether (on your keyboard) is enabled or disabled.
3. If you still receive an 'invalid password' error, use this link to have your Password Hint (which you set up when you created your account) emailed to you.
   This is a reminder hint NOT your Master Password.
4. If the hint doesn't help, go to the Account Recovery page to activate your local One Time Password. This allows you to change your Master Password if you've logged into LastPass previously on that computer, and is the only way to reset your password. You should try this on all browsers and on all computers where you've used the LastPass plugin to access your account.
   This method does not work on mobile devices. Account recovery is not supported on mobile devices or apps.
   If you have changed your master password recently, reverted your account, or cleared the browser cache for LastPass, this method may not work. But try it anyway.
5. If you have updated your Master Password within the last 30 days, you can go through these steps to Revert to your previous Master Password.
   Please note, we do NOT recommend selecting the 'restore' option unless you have confirmed with LastPass Support that this is the best course of action.
6. If you are only seeing this for your mobile device:
   1. Verify with the same copy/paste from a plain text document that the password is being entered correctly.
   2. Please uninstall and re-install the application.
   3. If you have any special characters in your master password, this may be causing the issue as well.

If none of this helps, contact the IT Service Desk and describe your situation.

HELP FILE

Recover Your Lost Master Password for LastPass

If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.

Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.

Additional resources:

Did you previously set up account recovery using facial recognition or fingerprint identification in the LastPass Password Manager mobile app?

Mobile account recovery allows you to use facial recognition or fingerprint identification (i.e., biometrics) for iOS or Android to reset your Master Password using biometrics if it is ever forgotten.

Using Android

Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for Android.

Using iOS - Face ID or Touch ID

Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for iOS.

Did you previously set up a Master Password hint/reminder?

If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.

Follow these instructions to reset your Master Password using a hint/reminder.

Have you changed your Master Password within the last 30 days?

You can revert to your previous Master Passwordonly if the change had taken place within the last 30 days. Please note that reverting means that your LastPass Vault will be restored exactly the way it was since the last Master Password change, which may result in data loss (i.e., any new items updated/added since the change will not be recovered).

Lastpass One Time Password Recovery

Follow these instructions to reset your Master Password by reverting to your previous Master Password.

Did you previously set up SMS account recovery?

Using SMS account recovery will trigger the Master Password recovery flow as long as at least one of your browsers has captured a Recovery One Time Password (which is created by logging in to the extension at least once).

Follow these instructions to reset your Master Password using SMS account recovery.

Have you logged in to the LastPass web browser extension at least once from any browser?

Follow these instructions to reset your Master Password using a Recovery One Time Password on any web browser where you have logged in to the LastPass web browser extension at least once.

If you still cannot recover your Master Password using any of the options above...

Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data (e.g., sites, secure notes, form fill items, creating identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.

Lastpass Vs One Password

• How do I reset my Master Password using mobile account recovery on iOS for LastPass?
  
• How do I reset my Master Password using mobile account recovery on Android for LastPass?
  
• How do I reset my Master Password using a hint/reminder?
  
• How do I reset my Master Password using SMS account recovery for LastPass?
  
• How do I reset my Master Password using a Recovery One Time Password for LastPass?
  
• Change Your Master Password
  
• Manage Your Master Password Reminder
  
• Revert to Your Previous Master Password
  
• What is a Recovery One Time Password in LastPass?